Data & Insights, Technology
Back to news and events Protecting customer privacy in the AI era  read Generative AI unlocks enormous value for brands and retailers, but it also raises very real privacy and data security risks. To unlock hyper-personalization, accelerate content production, and...
Customer Experience, Data & Insights, Technology
Back to news and events The practical uses of AI in retail  read AI dominates conversations in retail right now. From headlines predicting mass automation to promises of limitless personalization, it’s easy to see why expectations are high. Generative AI alone is...
Data & Insights, Technology
Back to news and events The AI trust paradox in retail: customers want more but lack trust  read While artificial intelligence is reshaping and reimagining what’s possible in retail, it’s also heightening issues around ethics. From hyper-personalization to optimized...
Customer Experience, Industry Trends, Technology
Back to news and events Agentic commerce: what it is and where it’s going  read You’re browsing for a new TV on your phone during your commute. The specs look good and the price seems fair. But when it comes time to hit buy, you close the tab and wait until you’re...
Customer Experience, Data & Insights, Technology
Back to news and events How brands can harness AI for truly personalized experiences  read What begins as innovation can quickly become expectation. For brands and retailers, the ability to deliver personalized experiences has become an expectation, with personalized...
Data & Insights, Technology
Back to news and events The most overlooked factors in digital transformation business cases  read By Richard Gilling, Head of Technology, Jason Farrugia, Head of BA and Solution Delivery, Alex Luong, Head of Design In part one of this series, we explored the...