Customer Experience, Data & Insights
Back to news and events The 3 CX steps that drive customer loyalty read By Alex Burnham, Head of Customer Strategy & Success at Tryzens Global As customer experience becomes a key battleground in commerce and consumers cut their spending, investment in...
Data & Insights, Industry Trends
Back to news and events Preparing for peak: Site readiness read What does your peak season strategy look like? With the most important period of the trade calendar fast approaching, it’s crucial to start preparing early. Matt Briggs is SVP of Live Services at Tryzens...
Data & Insights, Industry Trends
Back to news and events Australian Retail Report 2024 read Download the report → Australian retailers have been navigating choppy waters for the last few years. But where are we heading? What’s on the retail horizon? Shopify has just released its Australian...
Customer Experience, Data & Insights
Back to news and events The CX series: unlocking the full potential of CRO read On the journey of optimization, many brands and retailers get lost. Their CRO roadmaps, limited to AB testing, are leading them down cul-de-sacs. This narrow focus prevents them from...