Customer Experience, Industry Trends
Back to news and events How to reduce cognitive load to boost CX read When you walk into a store for the first time, you begin a learning process: the layout of the store, which sections hold the items you’re looking for, the varieties of products and the pricing....
Customer Experience, Data & Insights
Back to news and events The CX series: personalization versus expectation read What a lot of people consider personalization is now an expectation – an established part of the customer journey. When you’re shopping online for a dress and are shown a matching bag and...
Customer Experience, Data & Insights, Industry Trends, News, Technology
Back to news and events Dune London strides towards omnichannel read Dune London, the iconic fashion footwear brand, has taken a significant leap forward in its CX strategy by implementing OneStock, Europe’s leading order management system (OMS), after close...
Customer Experience, Data & Insights
Back to news and events Orlebar Brown: How to test personalization read (This article was originally published on Internet Retailing) By Aimee Hart, Principal CX Consultant at Tryzens Personalization has become one of the core engines of business growth over the...
Customer Experience, Technology
Back to news and events Important changes to Gmail and Yahoo read Google and Yahoo are making changes that are going to impact how emails from brands are treated. Beginning in February 2024, all emails sent from an ecommerce CMS or third-party platform such as...
Customer Experience, Industry Trends
Back to news and events The Tryzens Leaders Summit: the new era of customer retention and loyalty read The current retail landscape has ushered in a new era of customer retention and loyalty. In an environment punctuated by steep costs of acquisition and challenging...