Our Services
LiveOps
Support even while you sleep.
Building the monitoring suites and setting the standard in the industry to make sure that your eCommerce site/s are trading effectively 24/7.
We’ve crafted a comprehensive LiveOps service that monitors a vast array of metrics and activities around the clock. These services look for changes in performance against a range of leading KPI’s and thresholds in order to spot issues quickly and proactively resolve them before they can become problems.
Our highly trained team of specialists will analyse the actionable insights coming from the site performance, feeds and integrations, system security, trading and accessibility tools, so you can focus on trading your site, learning about your customers and managing your stock.
Services
✓ 24/7 coverage
- Site trading
- Monitoring & alerts
- Customer support
✓ Incident triage & resolution
✓ 3rd Party technology management
✓ Security management & data loss prevention
✓ Change control & release management
✓ Roadmap & backlog planning
✓ Peak trade enhanced services
- Load testing
- Proactive maintenance
- Proactive heightened support
✓ Platform update release management
✓ Accessibility audit and maintenance
✓ Service reviews and reporting
✓ Client team augmentation (e.g. holiday cover)Â
Vigilant around the clock
Providing peace of mind 24/7.
One of our core values is being customer centric and we take this seriously. We passionately believe that your trade across digital channels and systems should be assured and optimised for you around the clock, 365 days a year. This ensures maximum sales and positive customer experience no matter what time zones you trade in or the scale of peak trade.Â
Don’t just take our word for it
Sweaty Betty Race Ahead.
Creating an unbeatable omnichannel experience across the globe.
We’ve been working with Sweaty Betty since 2018 to continually evolve their digital commerce offering with their customer.
In 2022, we were side by side with them as they went headless leveraging Composable Storefront. As a result, they’ve seen a 40% reduction in page load times, increased conversion and agility to make changes in days, rather than weeks.