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Online Retailer Conference & ExpoInternational Keynote: Orveon|Leaders Summit Breakfast|Retailer-only Leaders Lounge|Barista Coffee|CX Clinic: Eyesight Reviews|Meet the Speaker Q&A

Leaders Lounge Schedule of Events

Join us in the Retailer Leaders Lounge for an exclusive retailer-only experience.

All Day: Complimentary Barista Coffee

Meet the Speaker Q&A Wed & Thu 10:30am
CX Case Studies Wed 2pm-4pm
CRO Case Studies Thurs 2:30-4:30

Leaders Summit

Kick off the Conference at our Leaders’ Summit Breakfast, where select group of attendees will gather to discuss ‘The Next Frontier of Customer Lifetime Value’. Focusing on customer loyalty & retention beyond points and programs, attendees will be treated to insights and lively conversation in a fun, collegial atmosphere with a panel featuring retail leaders from Adore Beauty, Big W, and Myer.


Nicole Shepherd, BIG W
Digital Experience, Product and Customer

Dan Ferguson, Adore Beauty

Lynna Barnard, Myer
GM eCommerce

Leanne Franks, Tryzens
Global Head of CX

Moderator: Paul Greenberg, NORA Chair

CX Clinic: On-site Eyesight Reviews

The CX Doctors are In

Knowing your customer is the key to unlocking meaningful online experiences. But where to start? Bring your questions to our CX Clinic, where our team of CX experts will be conducting one-on-one eyesight reviews.

Spaces are limited so advance booking is highly recommended.


Online Retailer Conference & Expo

19 & 20 July, ICC Sydney

Join us for an insightful experience at Online Retailer.