Pen Heaven, the premium stationery retailer that is passionate about pens and the hand-written note, has partnered with digital commerce consultancy Tryzens to support and enhance their digital commerce offerings. The partnership focuses on creating an unbeatable online experience for their loyal customer base and roadmap their plans for future growth across the UK, Europe and USA.
Since opening in 2008, the pureplay stationery retailer has grown to offer a wide range of products including personalisation and gifting through engraving. Being a niche brand, they need to have a unique online experience that caters to their core customer and market. Pen Heaven found that Tryzens would be best placed to help them meet their growth goals with the team helping shape their future roadmap and implement technologies that would shape the best possible experiences. In addition, Tryzens 24/7 support will be implemented to make sure that their site is performing and transacting around the clock.
In order to succeed as an international pureplay brand and support their ambitions, Pen Heaven sought a partner that would be able to provide them with the best possible support, insights, strategy and implementation standards. Leaning into its knowledge of global markets and trends, Tryzens was the ideal partner to help the brand grow globally and explore new markets. To meet the needs of the company, Tryzens will also provide retail experience design, strategic road mapping and enhancements to build an experience that truly represents Pen Heaven’s brand values and customer promise to remove friction from the online experience.
David Cole, Director at Pen Heaven has said: “We are very excited to be partnering with Tryzens, who bring extensive digital trading experience to help realise our ambitious international growth plans, and evolve our online user experience. When we were looking for a partner to help support us, Tryzens was a clear leader amongst its competitors when we examined the breadth and depth of their in-life care. We know that we are in safe hands with their team of technology experts and team of ex-retail practitioners that can help us build a roadmap to excel past our competitors.”
Andy Burton, CEO of Tryzens added: “David and the team at Pen Heaven are clear experts in their trade, curating a range of premium brand pens and related products for discerning customers who have come to expect the signature high levels of customer service they enjoy. We are delighted to be partnering with Pen Heaven to help support and drive the next phase of digital commerce growth for their business to maximise the opportunity from a market that is growing both domestically and internationally, benefiting from the increase in consumer engagement online”