Enhanced fashion logistics to raise the standard of customer experience for online shoppers.

Tryzens AND TOSHI announce partnership to connect experiences to digital commerce retailers across the globe operating through Salesforce Commerce Cloud.

TOSHI, the fashion logistics company that provides  delivery and returns experiences, has partnered with Tryzens to develop a bespoke digital commerce plugin solution on Commerce Cloud. The partnership will focus on building an elegant and integrated digital customer experience.

TOSHI was launched in 2017 by Sojin Lee, one of the founding members of Net-A-Porter, to provide the last mile solution for renowned global brands. TOSHI partners with retailers to bring in-store services – such as Try Before You Buy, Wait & Try, etc – directly to the customer, at a date, time and location that suits them best, enhancing their omnichannel capabilities, driving incremental revenue, increasing AOV and handling customer returns.

The strategic TOSHI / Tryzens partnership promises to expand their brand and reach by allowing TOSHI to make the consumer experience convenient by integrating with Commerce Cloud. Both companies share a vision of bridging the gap between online and offline experiences by implementing digital-first strategies where channels are connected and scalable.

Sojin Lee, CEO at TOSHI, said of the partnership: “TOSHI exists to provide the level of service and convenience that consumers expect from brands, but until now was sorely lacking. Our philosophy is to use the very best tech available, combined with a human element to drive customer engagement and satisfaction. Tryzens have a proven track record of doing just this and we are delighted to have partnered with them to develop our own bespoke Commerce Cloud solution that will enable us to accelerate our growth, streamline our processes, and provide an enhanced customer experience.”

Andy Burton, CEO of Tryzens, adds: “TOSHI are at the vanguard of fashion logistics and services, and are showing exactly what retailers and brands need to be doing in 2021 to connect with their customers. With the phenomenal growth online it is even more important for brands to stand out and deliver last mile experiences that are personal, engaging and convenient, and that is exactly what Sojin and the team at TOSHI have delivered.  Their digital-first, tech-driven approach, combined with the human aspect of personal service, incorporating TOSHI Experience Assistants into their service, is a revolutionary step that is extremely exciting to see. Through this partnership, we are looking forward to helping them reduce barriers to adoption and thereby grow and expand their services around the globe.”

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