6 key CX tips for a successful peak season

6 key CX tips for a successful peak season

6 key CX tips for a successful peak seasonBy Aimee Hart, Principal CX Consultant Delivering a seamless customer experience (CX) has become a fundamental pillar of retail success, with many retailer’s annual performance hinging on the outcome of the highly competitive...

5 areas to embed generative AI into your digital commerce strategy

5 areas to embed generative AI into your digital commerce strategy

5 areas to embed generative AI into your digital commerce strategyBy Zhivko Rusev, SVP Salesforce at Tryzens Generative AI has become a trend in the public conversation since November 2022, following OpenAI’s largest technological breakthrough – ChatGPT. AI has become...

The current state of B2B commerce

The current state of B2B commerce

The current state of B2B commerceThe force of the digital revolution is upending the business landscape. Technologies are reshaping shopping experiences and elevating customer expectations. The B2C space has been driving much of the innovation, breaking down...

Top 7 Tips to Ensure ROI for Digital Commerce in 2023

Top 7 Tips to Ensure ROI for Digital Commerce in 2023

Top 7 Tips to Ensure ROI for Digital Commerce in 2023The global economy has had a huge impact on digital commerce. As the first peak period post lockdowns, and at a time of global economic instability and rising inflation, consumers were expected to cut back on...

Spotlight: Building a Sustainable Future

Spotlight: Building a Sustainable Future

Spotlight Building a Sustainable Future Customers increasingly demand that the brands they shop with address wider sustainability and climate concerns, and are showing that desire with their wallets. According to Tryzens research, 84% of consumers expect the brands...

Part 1: The path to headless on Salesforce Commerce Cloud (SFCC)

Part 1: The path to headless on Salesforce Commerce Cloud (SFCC)

Part 1: The path to headless on Salesforce Commerce Cloud (SFCC)As Headless Commerce gains momentum, we will outline everything you need to know when it comes to Headless and the Salesforce Commerce Cloud (SFCC) platform. We’ll explore this in two parts, first, the...