by James Whitehead | Oct 25, 2023 | Data & Insights
Expert tips for a successful peak season strategy It’s the WrestleMania of retail; the main event of industry. The barometer of a brand’s yearly success heavily depends on fourth quarter performance. There’s an avalanche of data that pinpoints the importance of...
by James Whitehead | Oct 20, 2023 | Data & Insights, Industry Trends
6 key CX tips for a successful peak season By Aimee Hart, Principal CX Consultant Delivering a seamless customer experience (CX) has become a fundamental pillar of retail success, with many retailer’s annual performance hinging on the outcome of the highly competitive...
by James Whitehead | Oct 11, 2023 | Data & Insights, Industry Trends
Going global while keeping it local: How to bring the benefits of localisation to your key foreign markets Have you ever noticed that the McDonald’s menu in the UK differs wildly to the one served up in China? You can’t take a bite into a fiery Sichuan double chicken...
by James Whitehead | Sep 11, 2023 | Data & Insights, Industry Trends
5 areas to embed generative AI into your digital commerce strategy By Zhivko Rusev, SVP Salesforce at Tryzens Generative AI has become a trend in the public conversation since November 2022, following OpenAI’s largest technological breakthrough – ChatGPT. AI has...
by James Whitehead | Sep 7, 2023 | Customer Experience, Data & Insights
The requirements for B2B digital commerce & Tryzens CX enhancements Download your B2B checklist Digital commerce is on the march across the business-to-business landscape. From wine producers to fast moving consumer goods companies, expanding online is helping to...
by James Whitehead | Aug 24, 2023 | Customer Experience, Data & Insights
Loyalty beyond points: a CX-first approach to boost customer lifetime value (This article originally appeared on Inside Retail, a global leader in retail news, analysis, and trends. It is published by Octomedia, one of Australia’s leading B2B publishers.)...